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Delivery Information

Shipping Rates

Shipping prices are automatically calculated during the online checkout process and depending on the order size and location.
Pricing for beer club memberships are included as part of the listed price and vary depending on specified delivery address.

Shipping Information

Please note, we do not currently ship outside of Vietnam. International purchasers must list a valid Vietnam address.

If the order is being sent to a non-residential address, please ensure the business/company name is included in the address details under the text field "company".

All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.

If the premises is unattended during a delivery which requires a signature we will call the phone number provided with the order. In case we can not reach you the parcel will return and a redelivery fee will be charged as well as a processing and transaction fee.

Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient a redelivery fee will be charged as well as a processing and transaction fee.

Refund and Returns

We are so sure that any product sold by Belgo will meet or exceed your expectations that we guarantee the products we sell. Should you for any reason be dissatisfied with your purchase, simply return the items for a full refund. The cost of return postage, if applicable, is to be paid by the sender. If the items you are returning are beers please return all bottles, including empties. All returns must be made within 7 days of receipt and if the items are not beers they must be in an unused and saleable condition. In the unlikely event that your goods are damaged in transit please contact us immediately. Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement, this is at the sole discretion of Belgo.

Returns Process

To return items, please send to:

Belgo, 159A Nguyễn Văn Thủ, Đa Kao Ward, District 1, HCMC

Please ensure the following information is included so your return can be processed:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning and a reason for the return

Please note: Alcohol deliveries cannot be accepted by persons under the age of 18 years